# FAQ

Have any more questions? Feel free to contact us!

<a href="mailto:support@stadiumvault.io" class="button primary">Contact Us</a><a href="https://discord.gg/NXTT2GapgA" class="button primary">Visit our Discord</a>

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<summary>Do packs contain real cards?</summary>

Yes, every pack contains one physical, graded slab. All slabs have a unique certification number that you can enter on PSA’s site to verify authenticity. [Check certification number](https://www.psacard.com/en-CA/cert)&#x20;

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<summary>Can I sell the cards I pull on here?</summary>

Yes, if you don’t want to ship your card, we will buy it back from you at 90% of fair market value. Funds are deposited into your wallet immediately.

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<summary>Where are the physical cards stored?</summary>

Cards are stored in our secure vault via PSA – a highly secure, insured facility that’s humidity-controlled. Over 1.6M items worth $650M have been stored there so far. [Learn more](https://www.psacard.com/info/psa-vault)&#x20;

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<summary>How long will it take to get my cards shipped?</summary>

Your cards are packed securely and shipped via FedEx. Shipments generally take 7-10 days to arrive. We currently ship to USA and Canada.

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<summary>How can I withdraw my wallet funds?</summary>

You can withdraw wallet funds at any time after completing an identity verification process (KYC) handled by Stripe, our payment processor.

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<summary>What can I do with cards I don’t like?</summary>

We get it, not every pull is a keeper. We always offer to buy cards back from you at 90% of fair market value. You can use those funds to open more packs, or withdraw them.

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<summary>Why open a pack on Stadium Vault?</summary>

1\) Instant liquidity: We offer to buy your cards back so you’re not stuck with cards you don’t like.&#x20;

2\) Guaranteed authentic: Every card is guaranteed authentic and is professionally graded.&#x20;

3\) Full odds transparency: We publish the odds on every pack unlike traditional packs you buy from the store.

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